Puirchased Medio support

obrienj

On 17 Jan 2017 I purchased the Medio support, what did that buy me?

Regards,
Jim

allan

Hi Jim.

Just what it says on the purchase page:

• Full forum access (i.e. post in any category)
• Name on supporters page (let me know what you want to appear).

Allan

obrienj

Allan,

Thanks, I was confused by "priority support".

What exactly is that an how does one get and use it?

Regards,
Jim

Apezdr

Jim,

https://datatables.net/support/index
Priority Support is basically a paid service promising support on an individual level with the developer of Datatables that expires after so long. Most problems I've encountered outside of an enterprise setting can be addressed in the Community support by myself or other forum users (as well as the developer) but the Priority Support seems oriented towards catering to any Urgency and resolving severe technical issues.

To get priority support you must have support credits.

allan

Yup - the support packages can be purchased on the support page.

The supporter packages do not include priority support. Happy to refund you the purchase if you like.

Allan

obrienj

Allan,

Let the supporter package as it is.

I believe in supporting packages such as your as they save me lots of time and effort and at 75 that can be important.

Regards,
Jim