Details regarding the premium support

sarath_datatables

We are usig 1.10.16 version which is also the latest release as per https://cdn.datatables.net/releases.html .As per this link https://datatables.net/support/index we have
three level of support namely Basic ,SMB / SME and Enterprise

We are looking for support of datatables but before going for the same we have some below queries :

1) If we are going with basic package and we are today using your version 1.10.16 and tomorrow your next version come so whether we will get support or not in basic package
within the time frame

2) If we are not upating the our product dataversion to your latest version whether the support will be still valid or not

3) Please describe in details what kind of support you will give in Baisc and SMB/SME especially with respect to the versions .

4) While supporting the problem , what will be the percentage of resolution for a specific problem in datatable

reference link : https://datatables.net/purchase/index

allan

This is a duplicate of the discussion here which I have replied to. Closing this thread.

Allan