Support and site updates

Support and site updates

allanallan Posts: 62,435Questions: 1Answers: 10,246 Site admin
edited June 2011 in Announcements
Hello all,

Over the last few weeks I've been working on a number of updates to the DataTables site and how support for DataTables is conducted. I've reached the point where these new features are ready to roll and the site has now been updated.

The first and most obvious change in the new "Support / Buy" button at the top of each page. It is now possible to purchase a package for DataTables support, where each package is a given amount of support time. Support is still conducted through messages in the forum, and with the new forum it is possible to send either public or private support requests to me (perfect if, for example, you are working with confidential information).

In the information bar on the left of the forums page you will see a box which links to the new support purchase page. When you purchase a support package this will change into a box showing how much support time you have available on your account, which will be updated as I go through support requests. Purchasing support can be done through Google Checkout or PayPal - whichever you prefer to use. Purchasing support for DataTables helps keeps the project going and under constant development (I learn how DataTables is being used through support requests as well, so it has a direct effect on the future of the project)!

The forum is of course still free and open for everyone to use and ask questions, post ideas and new plug-ins for DataTables. I will continue to try and provide help to all users of the forum - but with the number of questions now it is getting hard to keep of top of it all, so priority will be given to paid support.

In terms of site updates, a number of the documentation pages have been updated to add new information and give helpful pointers. However the most significant addition is a new reference page: . This page is designed as a quick reference for the initialisation options and API methods of DataTables - there are quite a few of them now (interestingly enough, exactly 100 at the moment!). If you know the parameter you are looking for you can go straight to it and use the information for reference or you can search of parameter for a given topic (for example 'sort'). Also an anchor used in the URL is placed into the search for the table, allowing quick reference and linking of a given property - for example shows information about mDataProp immediately.

To go with these changes we of course have the new forum, courtesy of Vanilla 2. This is a great upgrade to the forum with a number of improvements and I've integrated it closely with the site and the requirements we have as a community.

It has been quite a trip with DataTables so far, and I'm really looking forward to the future of DataTables. I've got loads of plans for the future of the project - next up is a bookmarklet to help with debugging of DataTables, providing information about the state of a table so we can get to the root of a problem much quicker.

Thanks to all for your support and please do enjoy continuing to use DataTables :-)



  • Vilhelm PerssonVilhelm Persson Posts: 11Questions: 0Answers: 0
    edited July 2011
    Maybe a stupid question but I am not able to find the Search function in the new Forum.
    How do i do a search of posts in this forum?
    Normally I always do a search before posting, but this time I where unable to search if someone had the same search problem ;-)
  • numberonenumberone Posts: 86Questions: 0Answers: 0
    edited July 2011
    you can search in forums with google: e.g fnRender
    site: fnRender

  • allanallan Posts: 62,435Questions: 1Answers: 10,246 Site admin
    Forum specific search is available here: . However I've found the forum search not to be all that great to be honest. There is no temporal weighting, so posts from 4 years ago (and completely out of date with what DataTables can now do) get just as high a precedence. Hence, I would suggest for search, just use the Google search bar at the top of every page. It has the added benefit of picking up anything in the main documentation which is related to your search.

  • jamesjburtjamesjburt Posts: 8Questions: 0Answers: 0
    I have repeatedly tried to use the search box on forums, it never seems to return any results.

    The problem is it is VERY tedious to page through 149 pages of the "general" forum, and then proceed on to the hundreds of pages on the other forums looking for an answer .....

    Can we get the "search" feature to actually work in the forums?


    Ok... so I found a link to a search feature under "announcements" I foolishly thought that the "search" dialog appearing at the top of forum pages would actually search the forums! LoL. I see now that the forum search is on a special page.

    Kidding aside... this is a little confusing, perhaps we might put the forum search widget on the forum pages, and delete that other search widget that does nothing?

  • allanallan Posts: 62,435Questions: 1Answers: 10,246 Site admin
    When you say that the Google search at the top of every page "does nothing" what do you mean? Literally does nothing? The results are rubbish / blank page or something else? It seems to work okay for me.

    As I mentioned the built-in forum search is not great since it's just a plain text search against the database. Which is why I've disabled it, in preference for the Google custom search.

This discussion has been closed.