I didnt receive an invoice

paweltrela

Hello, i bought full forum access, but i didn't receive any invoice,
can you fix it? i need to give it to ma accountant in 7-8 hours

allan

Hi,

You'll be able to download your invoices from the account page.

I just checked out send logs and it does appear to have gone out, so it's possible that the e-mail when into a spam box?

Allan

paweltrela

Hello,

@allan, i can't find them in my inbox neither spam mails,
could you just resend it?

I also don't see this invoice in my account page, i see only my datatables editor invoice

paweltrela

Hello @allan,

now i have error 500 when i go to the my account page in your
dashboard

colin

Yep, I can see that too. Apologies for the inconvenience, we're looking into it now.

Colin

allan

Sorry about that - fixed now!

Allan

paweltrela

@allan no problem But do you know something more about my invoice?
Is it possible to send it maybe? Or maybe is it possible to show it in my dasboard?

allan

I've just sent it by e-mail.

The invoice should be available for you here: https://datatables.net/account/#Invoices .

Allan

paweltrela

Thank you!

paweltrela

Sorry, but it is not this invoice. It's an old invoice.
But i have paid last month for Piccolo access:
https://datatables.net/purchase/

And i dont have any invoice for this

allan

That's the only invoice I have for your account. Have you got a payment reference (paypal transaction if it was paid via PayPal) or the date of the payment?

Thanks,
Allan

paweltrela

@allan unfortunately i can't find it, i can ask my accountant - we have payment proof on our Bank Account.

But before i do it maybe you can verify it on your side?
I have Supporter Badge on my Account (it appears only when you purchase it right?) + just a second ago i've sent you back an email with my name and email. Im pretty sure i was using name from email + email a.s****k@a****s.pl or p.t****a@a****s.pl

allan

I have Supporter Badge on my Account (it appears only when you purchase it right?)

You are automatically marked as a supporter when you purchase an Editor license.

Just about to reply to your email.

Allan